Privacy Notices - Homeline service public consultation Privacy Notice

A survey about the future of what the Homeline service will look like.

A Privacy Notice is a statement issued by an organisation such as the Council which explains how personal and confidential data about individuals is collected, used and shared.

Swindon Borough Council will act as a “Data Controller” for any personal data that you provide to us. We will ensure that the data given to us is processed in line with our Data Protection Act 2018 /and the UK General Data Protection Regulations. (GDPR). We are collecting this data to understand the perspective of residents to inform how our services in the future will be delivered.

To find out more about Swindon Borough Council’s data protection policies please contact our Data Protection Officer dataprotection@swindon.gov.uk or in writing to Data Protection Officer, Civic Offices, Euclid Street, Swindon, Wiltshire, SN1 2JH.

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of data is governed by the Data Protection Act 2018/UK GDPR.

• Name
• Address
• Phone number
• Email address
• Equality and Diversity data (Age, Gender, Disability, Sexual Orientation, etc.)

Swindon Borough Council complies with its obligations under the UK GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We must always ensure that processing your data is generally lawful, fair and transparent and complies with all the other principles and requirements of the Data Protection ACT 2018/UK GDPR.

• Article 6 - a) Consent - the individual has given clear consent for you to process their personal data for a specific purpose
• Article 9- a) Explicit Consent - the individual has given explicit consent for you to process their personal data for a specific purpose
• e) Substantial Public Interest
• 6. Equality and opportunity of treatment

Internally within Swindon Borough Council, your data will not be shared with any external party.

We will do what we can to make sure we hold records about you (electronically) in a secure way, and we will only make them available to those who have a right to see them.

We will maintain the reliability, accuracy, completeness and currency of personal data in our databases and to protect the privacy and security of our databases. We keep your personal data only for as long as reasonably necessary for the purposes for which it was collected.

Our servers and databases are protected by industry standard security technology.

Your personal information will be kept for 2 years after processing, this is to ensure our future service model reflects your valuable feedback.

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

In the event that you wish to complain about the way that your personal data has been handled by Swindon Borough Council, you should write to our Data Protection Officer and clearly outline your case. Your complaint will then be investigated in accordance with our customer complaint and data protection incident procedures.

Data Protection Office
You can contact our Data Protection officer by email: DataProtection@swindon.gov.uk

If you remain dissatisfied with the way your personal data has been handled, you have the right to complain to the Information Commissioner’s Office at www.ICO.org.uk. You may refer the matter to the Information Commissioner’s Office whose contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email: casework@ico.org.uk

The ICO website also contains information on data protection and your rights and remedies.

This survey is optional, you are under no obligation to provide your personal data.

We will carry out an annual audit to ensure that the personal data is accurate and compliant with the Data Protection Act 2018.

You are viewing the Privacy Notice for the Homeline service public consultation.

Read the main Privacy Notice