Privacy Notices - Communities Together - Everleigh Centre and Lyndhurst Centre Consultation Privacy Notice


You need to be aware of this Privacy Notice if you are completing Swindon Borough Council’s Communities Together – Everleigh Centre and Lyndhurst Centre Consultation survey.

What is a Privacy Notice?

A Privacy Notice is a statement issued by an organisation which explains how personal and confidential data about individuals is collected, used and shared.

Who is collecting and using your personal data?

Swindon Borough Council will act as a “Data Controller” for any personal data that you provide to us.  We will ensure that the data given to us is processed in line with our Data Protection Act 2018 (DPA 18) and the EU General Data Protection Regulations. (GDPR)

To find out more about Swindon Borough Council’s data protection policies, please email our Data Protection Officer at or write to:

Data Protection Officer
Civic Offices,
Euclid Street
Wiltshire. SN1 2JH.

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”).

What personal data do we collect?

Any information you have chosen to provide in your response to the survey, such as: your gender, age band, ethnic background, your spoken language, the first part of your postcode, whether you have a long-term physical or mental condition. 

If you consent to Swindon Borough Council contacting you then you will be asked to provide your name, phone number and your email address.

How do we process your personal data?

We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorized access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

Why do we need your personal information?

We will use some information about you to shape Swindon Borough Council’s Communities Together project in respect of:

  • delivering services and support to you
  • managing the services we provide to you
  • training and managing the employment of our workers who deliver those services
  • checking the quality of services
  • helping with research and planning of new services

We will also ask you for your personal contact details in order to contact you with results of the survey, details of services and/or to contact you to notify you of future surveys. This is entirely optional and we will only collect your personal contact details with your explicit consent. Should you choose not to provide these details your survey response will still be valid and included in the final analysis. Your survey responses will be treated anonymously and will not be linked to your personal contact details.

You may withdraw your consent to be contacted for the purposes above at any time and we will delete these details.

You can remove your consent by contacting

How the law allows us to use your information?

You are under no statutory obligation to provide any additional personal data to Swindon Borough Council, but the survey does ask you to provide additional personal information should you wish to do so in order to help us gain valuable insight into the survey responses.

We must always ensure that processing your data is generally lawful, fair and transparent and complies with all the other principles and requirements of the UK GDPR. As some of the personal data we are asking for is categorised as special category data we are required to identify an Article 6 basis for processing data and meet a specific condition of Article 9 of the UK GDPR.

In terms of Article 6, by completing the survey you are giving consent to the processing of data for the purposes of this survey and processing is necessary for the performance of a task carried out in the public interest.

In terms of Article 9, the condition met for processing special category data is - (g) Reasons of substantial public interest. This meets the ‘Statutory and government purposes’ condition of substantial public interest in Part 2 of Schedule 1 of the DPA 2018.

Who do we share your information with?

Our survey provider is ‘SmartSurvey’, who provide online surveys and forms as a service. They process your Personal Data as a Processor on behalf of Swindon Borough Council.

In order to plan the delivery of services we may share data with partners however it would be aggregated and anonymised so that it cannot be used to identify any person. Individual comments may be summarised but will not be linked to any specific person.

If you choose to complete the survey via a paper copy then a member of Swindon Borough Council will be party to your responses but will treat your call in strict confidence.

How do we protect your information?

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorized way.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How long do we keep your personal information?

Your personal information will be retained for up to two years.

What you can do with your information?

Under GDPR you have rights which you can exercise free of charge which allow you to:

  • know what we are doing with your information and why we are doing it
  • ask to see what information we hold about you (subject access request)
  • ask us to correct any mistakes in the information we hold about you
  • object to direct marketing
  • make a complaint to the Information Commissioner's Office
Your right to complain

In the event that you wish to complain about the way that your personal data has been handled by Swindon Borough Council, you should write to the Data Protection Officer and clearly outline your case. Your complaint will then be investigated in accordance with our customer complaint procedure.

If you remain dissatisfied with the way your personal data has been handled, you have the right to complain to the Information Commissioner’s Office at . You may refer the matter to the Information Commissioner’s Office whose contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane


This website also contains information on data protection and your rights and remedies.

What if you do not provide personal data?

You are under no statutory obligation to provide personal data to Swindon Borough Council. However, if you do not provide your data, it will limit the effectiveness of the services and support that we are able to offer you.

How will we ensure compliance?

A yearly audit will take place on personal data to ensure that we remain legally compliant in accordance with current data protection legislation.

Main privacy notice

You are viewing the Privacy Notice for the Communities Together - Everleigh Centre and Lyndhurst Centre consultation.

Read the main Privacy Notice