Privacy Notices - Property maintenance satisfaction survey Privacy Notice

Housing legislation, including The Housing Act 1985, Housing Act 1996, the Homelessness Reduction Act 2017 and the Localism Act 2011 are the legal basis for providing you with the service you require, and the need to collect, store and use your personal information. We are committed to protecting the personal information we collect about you. This privacy notice explains what happens to the information we collect for the purposes of tenant engagement, housing management and maintenance of your home.

A Privacy Notice is a statement issued by an organisation which explains how personal and confidential data about individuals is collected, used and shared.

Swindon Borough Council will act as a "Data Controller" for any personal data that you provide to us. We will ensure that the data given to us is processed in line with our Data Protection Act 2018 (DPA 18) and the EU General Data Protection Regulations (GDPR).

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”).

We will collect the following details:

• Your name
• Your address
• Your email address
• Your mobile phone number
• Your telephone number

Swindon Borough Council complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We need your personal information to access the quality and standard of works provided, and your satisfaction with it.

If appropriate and chosen, we will also need it to enter your details into a quarterly prize draw and to send you further requested information.

We collect and use this information under Article 6 (lawful processing), and Article 9 (special categories of data), of GDPR 2018:

Article 6 of GDPR:

• Public task: the processing is necessary for the local authority to perform a task in the public interest or for official functions, and the task or function has a clear basis in law in terms of Health and Social Care Provision.

For those early help services where the above does not apply:

• Consent: the individual has given clear consent for the local authority to process their personal data for a specific purpose.

Article 9 (2) of GDPR – Special Categories of Data and lawful processing of:

• (g) processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject;

The Data Protection Act 2018 (12, Schedule 1, part 2 specifically outlines the responsibilities in relation to processing data for the purposes of safeguarding children and individuals at risk. Further information is available at the GOV.UK website.
 

When you complete the Satisfaction survey, we will not share your information with anyone outside of Swindon Borough Council.

We will maintain the reliability, accuracy, completeness and currency of personal data in our databases and to protect the privacy and security of our databases. We keep your personal data only for as long as reasonably necessary for the purposes for which it was collected.

Our servers and databases are protected by industry standard security technology.

The employees who have access to personal data have been trained to handle such data properly and in accordance with latest regulation.
 

Under the process for managing the tenancy of an individual tenant, you information will be destroyed after 85 years.

Unless subject to an exemption under GDPR you have the following rights with respect to your personal data:

• The right to request a copy of your personal data which Swindon Borough Council holds about you
• The right to request that Swindon Borough Council corrects any personal data if it is found to be inaccurate or out of date
• The right to request your personal data is erased where it is no longer necessary for Swindon Borough Council to retain such data
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
• The right to object to the processing of personal data
• The right to lodge a complaint with the Information Commissioners Office

For further details on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you please contact customerservices@swindon.gov.uk or contact the Data Protection Officer at:

Swindon Borough Council
Civic Offices
Euclid Street
Swindon
SN1 2JH

You have a right of complaint to the Information Commissioner’s Office (ICO) if you think we have dealt with your information in an inappropriate manner.

You can ask to see what information we hold about you and have access to it. You can do this by contacting the Data Protection Officer at Swindon Borough Council by email: dataprotection@swindon.gov.uk.

Any further questions regarding the data being processed may also be sent to the Data Protection Officer at the above email address.
 

You are under no statutory obligation to provide personal data to Swindon Borough Council during the satisfaction survey process. However, if you do not provide any data, we may not be able to properly access the standard of work carried out.

A yearly audit will take place on personal data to ensure that we remain legally compliant in accordance with current data protection legislation.

You are viewing the Privacy Notice for the property maintenance satisfaction survey.

Read the main Privacy Notice