Privacy Notices - Housing services (easy read) Privacy Notice


Swindon Borough Council holds personal information about the people we provide services to. Easy Read Privacy Notice

What is a Privacy Notice?

In May 2018 the government introduced new laws for Data Protection. Data Protection is how organisations use your private information they have about you. Swindon Borough Council Housing Services holds private and confidential information about all our service users. This document tells you about how Swindon Borough Council uses your information.

Who is collecting and using your personal data?

We will talk to you about this so you know how we use this information.

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Your personal data – what is it?

Personal information is information about you or other people.

This includes things like:

  • your name
  • your address
  • your age
  • your telephone number

Some of the information we hold is called ‘special category’ data which means it is more private.

This includes things like:

  • your health
  • your needs
  • criminal offences

We only hold information about you that we need.

How do we process your personal data?

We try to make sure the information is right.

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Why do we need your personal information?

We use this information to:

  • give you the right information about your housing options
  • prevent crime
  • recover rent arrears
  • set up benefits
  • provide housing and health needs assessments
  • support housing repairs and maintenance
  • provide telephone and television services (Railway Village)

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How the law allows us to use your information?

We will talk to you about who we are sharing your information with. You can say no, but it may mean you don't get all the services you may need.

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Who do we share your information with?

Many of our services are provided with other organisations.

This means we need to share information to make sure you get support you may need.

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How do we protect your information?

We store personal information securely.

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How long do we keep your personal information?

We only keep the information for as long as it is needed.

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What you can do with your information?

You can ask to see your information, by e-mailing us at

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What if you do not provide personal data?

We might not be able to give you a service unless we have the right information.

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Main privacy notice

You are viewing the Privacy Notice for Housing Services – Easy Read.

Read the main Privacy Notice