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Privacy Notices - Swindon Travel Choices (STC) Privacy Notice

Introduction

You need to be aware of this Privacy Notice if you are using the Swindon Travel Choices website.

What is a Privacy Notice?

A Privacy Notice is a statement issued by an organisation which explains how personal and confidential data about individuals is collected, used and shared.

Who is collecting and using your personal data?

Swindon Borough Council will act as a “Data Controller” for any personal data that you provide to us.  We will ensure that the data given to us is processed in line with our Data Protection Act 2018 (DPA 18) and the EU General Data Protection Regulations (GDPR).

To find out more about Swindon Borough Council’s data protection policies please contact our Data Protection Officer. dataprotection@swindon.gov.uk or in writing to:

Data Protection Officer
Civic Offices
Euclid Street
Swindon
Wiltshire.
SN1 2JH.
 

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”).

What personal data do we collect?

Swindon Borough Council collects the following data on the Swindon Travel Choices website:

  • Journey details (postcode / location / mode choice) when using the Journey planner
  • Standard internet log information and details of visitor behaviour patterns via a third-party service, Google Analytics
  • If you contact us through social media, we may obtain personal information such as handle, name, etc depending on your settings and the information that you agree to make public via Facebook and Twitter
  • If you contact us by email, we would obtain your email address and any personal details you have chosen to share with us

Where we link to any promotions or schemes that require you to provide personal information, we will provide a link to a separate privacy notice that relates to that particular scheme.
 

How do we process your personal data?

Swindon Borough Council complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

Why do we need your personal information?

We may need to use some information you have provided to:

  • deliver journey planning advice to you
  • communicate with you via social media
  • answer any queries or requests by email
  • help monitor usage of the website and track visitor trends to inform future web content.
How the law allows us to use your information?

There are a number of legal, legitimate or lawful reasons why we need to collect and use your personal information.

Generally we collect and use personal information in circumstances where:

  • you have entered into a contract with us
  • it is necessary to perform our statutory duties
  • it is necessary to protect someone in an emergency
  • it is required by law
  • it is necessary for employment purposes
  • it is necessary to deliver health or social care services
  • you have made your information publicly available
  • it is necessary for legal cases
  • it is to the benefit of society as a whole
  • it is necessary to protect public health
  • it is necessary for archiving, research, or statistical purposes
  • you, or your legal representative, have given consent

If we have consent to use your personal information, you have the right to remove it at any time.

If you want to remove your consent, contact DataProtection@Swindon.gov.uk and tell us which service you are using so we can deal with your request.

 

Who do we share your information with?

We will not share your personal data except to prevent fraud or if required to do so by law. We take the security of your personal data seriously. We have internal policies and controls in place to ensure that your personal data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

How do we protect your information?

We will do what we can to make sure we hold records about you (on paper and electronically) in a secure way, and we will only make them available to those who have a right to see them.

Examples of our security include:

  • encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password). This is done with a secret code, or what is called a 'cypher'. The hidden information is said to then be 'encrypted'.
  • pseudonymisation, meaning that we will use a different name so we can hide parts of your personal information from view. This means that someone outside of the Council could work on your information for us without ever knowing it was yours.
  • controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it
  • training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong
  • regular testing of our technology and ways of working including keeping up to date on the latest security updates (commonly called patches)
How long do we keep your personal information?

Where obtained, we will only retain personal data for the duration of our interaction with you.

What you can do with your information?

The law gives you a number of rights to control what personal information is used by us and how it is used by us.

  • You can ask for access to the information we hold on you
  • You can ask to change information you think is inaccurate
  • You can ask to delete information (right to be forgotten)
  • You can ask us to limit what we use your personal data for
  • You can ask to have your information moved to another provider (data portability)

Should you wish to exercise any of your rights, you should contact our Data Protection Officer at DataProtection@swindon.gov.uk
 

Your right to complain

If you believe that the Council has not complied with your data protection rights, you should write to the Data Protection Officer and clearly outline your case. Your complaint will then be investigated in accordance with our customer complaint procedure.

If you remain dissatisfied with the way your personal data has been handled, you have the right to complain to the Information Commissioner’s Office at www.ICO.org.uk. You may refer the matter to the Information Commissioner’s Office whose contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email: casework@ico.org.uk
 

Main privacy notice

You are viewing the Privacy Notice for the Swindon Travel choices (STC) website.

Read the main Privacy Notice