Coronavirus (COVID-19)

Updates on council services, health advice, and support available for residents and businesses.

COVID-19 - Test and Trace Support payment scheme: financial support for people who have to self-isolate

Making sure you self-isolate when you need to is crucial in our fight against coronavirus, helping protect our families, friends and community. However, the requirement to self-isolate places increased financial strain on people who cannot work from home.

From Monday, 28 September 2020, we will be able to provide financial support to qualifying residents on low incomes who are unable to work because they have either:

  • tested positive for coronavirus, or
  • have been instructed to self-isolate by NHS Test and Trace

Residents who qualify can claim a one-off, lump sum payment of £500 for each period of self-isolation (subject to any income tax payable).

The Test and Trace Support payment is available until 31 January 2021.

To receive this payment, you must:

  • have been asked to self-isolate by NHS Test and Trace after Monday, 28 September and have a unique Test and Trace number provided by the NHS
  • be making your application during your period of self-isolation, or no more than 14 calendar days after the date your period of self-isolation ended
  • be employed or self-employed
  • have lost income by being unable to work from home while self-isolating

You should also be receiving at least one of the benefits listed below. However, if you do not receive any of the specific benefits but meet the above criteria, are on a low income and will face financial hardship during your period of self-isolation, we will consider your application on a discretionary basis. 

The discretionary fund is limited and there is no appeals process if we are unable to make a payment to you.

Applicants will not be eligible to receive the Test and Trace Support Payment if they are self-isolating as a result of a holiday in a country where self-isolation is required upon return.

Qualifying benefits:

  • Universal Credit
  • Working Tax Credit
  • income-based Employment Support Allowance
  • income-based Jobseeker's Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit 

How to claim:

If you meet the eligibility criteria, you can apply online. Anyone eligible for the payment who is notified that they have to self-isolate on or after 28 September can make a backdated claim up to 14 calendar days after the date their period of self-isolation ended.

If you are instructed to self-isolate by NHS Test and Trace, please make sure you do so. This will help prevent the spread of the virus in our community.

Apply for a Test and Trace Support payment

Other financial support

For more information about financial help, including information on Statutory Sick Pay, see also: Financial help if your income has been affected by coronavirus

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