Request a Freedom of Information review
You can request a review of our response to a Freedom of Information request if you are unhappy with the service you have received or the information we have provided.
It is our usual practice to accept a request for an internal review made within 40 working days from the date that we have issued a response to a request. We are not obliged to accept internal reviews after this date.
You can make this request by email or online. You will need to provide the reference number of our response, which starts with FOI followed by six digits.
The complaint/review procedure involves a full review by the Information Governance Manager.
You do have the option to report your dissatisfaction directly to the Information Commissioner's Office (ICO) before contacting us for a review. However, the ICO generally cannot make a decision unless you have exhausted the council's own complaint/review procedure.
Or, make your request by email to customerservices@swindon.gov.uk.