COVID-19 - Restoring our housing repairs service
It is important to make sure that we provide an effective, efficient and safe repairs service.
We will continue to take into account the latest Government guidance and will only do things when it is safe to do so.
Emergency and urgent repairs
If you have an emergency or require an urgent repair to your home, please contact us on 01793 445503. We will arrange for the repair to be done as quickly as possible.
Examples of emergency or urgent repairs include:
- water leak
- blocked toilet
- electrical fault
- boiler breakdown
We encourage tenants to use the website to request a non-urgent repair or inspection. We have improved the online booking system, making it easy for you to book a convenient time slot for an appointment. If it the time slot becomes inconvenient, it is easy for you to change the appointment date and time.
If you cannot request your repair online, you can contact us in a different way.
Essential safety checks
We are continuing with safety checks at homes, including where tenants are extremely clinically vulnerable. We will risk assess these cases on an individual basis.
We have restarted outside work such as:
- replacing coverings to pitched roofs
- external repairs and painting
- fixing security doors to communal areas
We are still planning internal improvement work due to the complexity of doing major works, whilst being able to maintain social distancing inside the home.
Tenants with Covid-19 symptoms
It is essential that we do not carry out any non-urgent repairs if any household members are showing symptoms of or have tested positive for Covid-19.
In these cases, special precautionary measures will be put in place to carry out emergency repairs to minimise the risk of spreading the virus.
We are introducing video interaction to help to maintain social distancing. This will reduce the need for pre-inspections and assist with access arrangements. We will contact you to request access via a mobile phone, tablet or computer. You will have the option to accept or decline this alternative means for communication.
Before arriving at your home, we will contact you to discuss the control measure. This will help us all remain safe whilst carrying out the work. The work area needs to be clear and we will be wearing personal protective equipment (PPE).
To help us protect you and our staff, we require:
- unobstructed access
- doors to be kept open
- a ventilated room where appropriate.
We also ask that you keep a minimum of two metres apart or one metre with a face covering when we're working in your home.
Repairs are likely to take longer to plan and carry out due to the extra care needed. We would like to thank you for your continued patience.