Changes to rent for Universal Credit

Your housing costs change on Monday, 1 April 2024.

Universal Credit claimants

You will need to update Universal Credit to ensure you are paid the correct housing element.

You MUST WAIT until you receive a 'to do' in your Universal Credit account to report your new rent from 1 April 2024.   

Use your rent increase letter, or visit My Housing Tenancy for the breakdown of your housing costs.

Complete your Universal Credit 'to-do' as follows:

  • Log in to your Universal Credit account
  • Go to your 'to do list'
  • Select the 'to-do' called ‘confirm your housing costs’
  • Select ‘YES’ when asked if your housing costs changed on 1 April 2024
  • Select ‘YES’ when asked if you are still charged monthly for your rent
  • Type your monthly rent - you will find this on the front page of your rent increase letter
  • Select ‘YES’ when asked if you are still charged monthly for your service charge
  • Type your monthly eligible service charge - you will find this on the front page of your rent increase letter

If you have a telephone claim or cannot access your Universal Credit account, call Universal Credit on 0800 328 5644. 

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