Surrendering your residents parking permit
If you surrender a Residents Parking Permit, you are entitled to a refund based on the number of months it has been used, versus the number of complete months remaining. To receive a refund, your Residents Permit must be sent back to us at Customer Services.
If you use a postal service to send us the old permit, we can only make a refund based on the actual date we receive the permit. We cannot be held responsible for any postal delays or loss during transit.