COVID-19 - Support for people who need help
If you need general support
Our Customer Services telephone number is 01793 445500. We're available to provide support from Monday to Friday, 9.00am to 5.00pm, except Tuesdays when we close at 4.00pm. If you wish, you can request a call back from someone who can talk to you about how to stay well and active at home.
If you’re unable to call, please email firstname.lastname@example.org.
Please read the privacy notice before you call, as will ask you for personal information.
Mental health support:
You can find information on different ways to get help for your mental health and how to access this support from the Mental Health Foundation website.
If you need financial support
If you're in extreme hardship:
Please call us or complete the form at the bottom of the following webpage: Emergency assistance fund
We will assess your circumstances and decide on the most appropriate options to support you. These will include:
- Food vouchers or boxes
- Gas and electricity top-ups (not including British Gas)
- Signpost you to local food banks
- Refer you to Citizens Advice Swindon