COVID-19 - Reopening our libraries
Click, Call and Collect service
A Click, Call and Collect service is available at Central Library, North Swindon, West Swindon, Highworth and Park libraries. The service allows customers to reserve books and then collect them to take home. Our experienced staff will select books from those available at that branch, and do their very best to meet your requirements.
How to order
To order you will need your library card and PIN available and will need to select which book, or books, you would like to borrow and which branch you are collecting your books from.
As well as pre-ordering specific books, if you are unsure of which books to read, you will have the option to let staff choose for you during the ordering process.
Please note, there is no reservation charge for the Click, Call and Collect service.
You can order your book online or by calling one of our libraries during open hours.
Collecting your books
When books are ready to be collected, residents will be contacted by a member of staff and reminded of the current library opening hours. People who are shielding or self-isolating can nominate someone else to collect books on their behalf.
Face coverings must be worn (unless exceptions apply) and hand sanitiser used on entry. For West Swindon Library, you will need to comply with the government’s requirements for Test and Trace when collecting Call, Click and Collect books, as the library is co-located within another public building. This can be done by either scanning the QR code or by filling in the paper form.
During collection of these pre-ordered books, previous books can also be returned. Please be aware, returned books will continue to show on your account for a further 72 hours, as they must be quarantined before being processed.
During collection and return, the library will operate a one-in, one-out system, so please be aware that, while preparations have been made to make the process as efficient as possible, you may need to queue outside at busy times.
To reduce unnecessary journeys, books will be issued for six weeks.