Extra Care Housing public engagement

We are considering a change to the services commissioned in Extra Care Housing. One of the services delivered is to provide 24/7 emergency and unplanned support to tenants. We are now reviewing this service to identify and deliver a more effective service and are consulting on the options available.

Background

There are four Extra Care Housing schemes in Swindon. These are Harry Garrett Court, Newburgh House, Maple Court and The Ridings. These schemes are owned and managed by Registered Providers with the exception of Newburgh House which is owned by the Council. Only Maple Court was designed and built as Extra Care Housing with the others being converted Sheltered Housing schemes. In total, there are 164 units of accommodation within these four schemes.

We commission services within Extra Care Housing to provide a 24/7 staff presence to provide emergency and unplanned support. There is also an additional service, which provides one to one planned care and support. Since 2009, we have contracted First City Nursing and Care to provide both these elements. This proposal will only affect the 24/7 emergency and unplanned support. The commissioning of the one to one planned care and support will not be affected.

Reasons for changes to the service

The service model has been designed and commissioned to provide support to 164 people with care need across the four schemes. However, only 67 of the 164 tenants have an assessed social care need.

The cost of delivering the 24/7 emergency and unplanned support across the fours schemes is around £450,000 per year. We currently undertake a financial assessment of all social care clients making a fair contribution to the cost of providing this service. However, non-social care tenants have never been asked to contribute to this despite this service being provided.

Our net budget for 2018/19 is £140.2m. This is funded by council tax payers, a share of the business rates collected locally and government grants. The Government has been reducing local authority funding for some years in order to reduce the national deficit. This has meant our budget has reduced at a time when demand and the cost of delivering services are rising.

During the last decade, the areas where we spend our money has changed dramatically. As demand for children’s and adults’ services, which are mostly statutory, has increased significantly, the budget has reduced, meaning a lot less can be spent on many of the services residents are used to.

This trend is due to increase until 2020, at which point we will no longer receive any money from government grants and will rely largely on business rates and council tax for the provision of all the services for the Borough.  As a result, we are transforming the way we provide a number of our services to make them more efficient for residents.

Proposal and options

In response to the above, we are considering some alternative service models that we would like to share with you. Unfortunately, we will not be able to deliver this service without asking tenants to make a fair financial contribution so the proposed options will provide a rough guide to the individual costs.

Option 1: The 24/7 emergency and unplanned service is removed entirely. The one to one support packages will be unaffected by this change. Tenants can then source bespoke support to meet any additional needs as there will be no service commissioned by us.

Option 2: Two carers are employed in the community between 10.00pm and 8.00am every night to respond to emergency calls for assistance. These staff members will be mobile and will respond to calls as soon as possible. The cost to tenants for providing this service will be between £23 and £34 per week.

Option 3: Two carers are employed in the community 24 hours a day, 7 days a week to respond to emergency calls for assistance. These staff members will be mobile and will respond to calls as soon as possible. The cost to tenants for providing this service will be between £37 and £54 per week.

Option 4 (Maple Court only): A carer will be on site 24 hours a day, 7 days a week to respond to emergency calls for assistance. The cost to tenants for providing this service will be £25 per week.

How we will engage with you

We are committed to engaging with all stakeholders including those living in Extra Care Housing, their families, carers and other professionals hence, a number of engagement events have been organsied. The schedule of events can be viewed in the table below.

A survey is also available should you wish to give your feedback using the link below: 

Extra Care Housing public engagement survey

The consultation will run from Tuesday, 8 January to Tuesday, 5 February 2019. 

Following the consultation, we will review the feedback received before making a decision. The preferred option will be communicated to tenants and stakeholders.

How to contact us

Information will be provided during the engagement events but if you have any questions following these events, please contact:

Ian Stenner
Commissioner Older People, Physical Disabilities and Supported Housing
Swindon Borough Council
1st Floor, Wat Tyler House (West)
Beckhampton Street
Swindon.
SN1 2JG

Tel: 01793 463169
Email: istenner@swindon.gov.uk

Schedule of events

Date Time Venue
11 January 12.00noon to 1.00pm Maple Court
14 January 11.00am to 12.00noon The Ridings
14 January 3.00pm to 4.00pm Harry Garrett Court
14 January 6.30pm to 7.00pm Maple Court
15 January 6.30pm to 7.00pm The Ridings
16 January 6.30pm to 7.00pm Harry Garrett Court
17 January 3.00pm to 4.00pm Newbugh House
17 January 6.30pm to 7.00pm Newbugh House
21 January 11.00am to 12.00noon Newbugh House
21 January 2.00pm to 3.00pm Maple Court
21 January 6.30pm to 7.00pm The Ridings
22 January 6.30pm to 7.00pm Newbugh House
24 January 6.30pm to 7.00pm Harry Garrett Court
29 January 11.00am to 12.00noon The Ridings
30 January 6.30pm to 7.00pm Maple Court
31 January 12.30pm to 1.30pm Harry Garrett Court

 

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