Coronavirus (COVID-19)

Updates on council services, health advice, and support available for residents and businesses.

COVID-19 - Test and Trace Support payment schemes

Financial support for parents or guardians of children who have to self-isolate

We are able to provide financial support to qualifying residents on low incomes who are unable to work because their child has either:

  • tested positive for coronavirus, or
  • have been instructed to self-isolate by NHS Test and Trace or has received a letter from their education or care setting instructing them to self-isolate

Residents who qualify can claim a one-off, lump sum payment of £500 for each period of their child's self-isolation (subject to any income tax payable).

The scheme is available until 30 June 2021.

You may be eligible to apply if you have to take unpaid time off work to look after your child because your child has been asked not to attend their education or childcare setting after being instructed to self-isolate. There are several qualifying conditions, one of which is that you, and any partner you may have, must not be able to work from home.

If you, not your child, have been asked to isolate by the NHS during this period you should not apply for one of these payments. Instead, you should apply for a Test and Trace payment for yourself.

To receive this payment:

Your child must:

  • be aged 15 or under (or 25 or under with an Education, Health and Care Plan (EHC)) and normally attend an education or childcare setting
  • have been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19
  • have commenced their period of isolation:
    • on or after 8 March 2021
    • no more than 42 days (six weeks) before you make an application

You must:

  • be the only parent or guardian making an application
  • be employed or self-employed on the day your child's self-isolations starts
  • have lost, or will lose, income by being unable to work from home while your child is self-isolating, because your employer will pay you less or not pay you during this time
  • meet the low income threshold outlined below

You must also be receiving at least one of the benefits listed below. However, if you do not receive any of the specific benefits but meet the above criteria listed above, and will face financial hardship during your period of self-isolation, we will consider an application on a discretionary basis. 

Discretionary funding is limited and there is no appeals process if we are unable to make a payment to you.

Qualifying benefits:

  • Universal Credit
  • Working Tax Credit
  • income-based Employment Support Allowance
  • income-based Jobseeker's Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit 

Low income threshold for discretionary payments

Families and single-parent households paying a mortgage or rent and utility bills must have an annual household income of less than £25,000 to be considered.

Apply for a parent or guardian Test and Trace Support payment

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