COVID-19 - Support for people who need help


If you need general support

Call us:

Our Customer Services telephone number is 01793 445500. We're available to provide support from Monday to Friday, 9.00am to 5.00pm, except Tuesdays when we close at 4.00pm. If you wish, you can request a call back from someone who can talk to you about how to stay well and active at home.  

If you’re unable to call, please email

Please read the privacy notice before you call, as will ask you for personal information.

Mental health support:

You can find information on different ways to get help for your mental health and how to access this support from the Mental Health Foundation website.

If you need financial support

General financial support if your income has been affected by coronavirus

If you're in extreme hardship:

Please call us or complete the form at the bottom of the following webpage: Emergency assistance fund

We will assess your circumstances and decide on the most appropriate options to support you. These will include:

  • Food vouchers or boxes
  • Gas and electricity top-ups (not including British Gas)
  • Signpost you to local food banks
  • Refer you to Citizens Advice Swindon

Help us to improve this website

Use this form to provide feedback on this webpage. Don't use it to contact us about a service or make a complaint. We will not reply, even if you include personal details such as your name and address. If you want us to reply, you should contact us in a different way.

What is your feedback for this webpage?

Give feedback about this page