Coronavirus (COVID-19)

Updates on council services, health advice, and support available for residents and businesses.

swindon.gov.uk/coronavirus

COVID-19 - Emergency household supplies for people most affected by coronavirus

We can help residents with emergency household supplies.

Please call Customer Services on 01793 445500 from Monday to Friday, 9.00am to 5.00pm.

If you’re unable to call, please email customerservices@swindon.gov.uk  

If you have received a letter and been identified as ‘shielding’:

If you have received a letter asking you to stay at home for 12 weeks (also referred to as being ‘shielded’) and responded that you do not have a support network to help you, you will receive a weekly food parcel delivered directly to you by the Government. Please call the council if you wish to discuss essential top-ups to this provision.

If you are self-isolating at home, able to afford supplies and do not have a support network to help you:

Our staff and volunteers will deliver food supplies:

  • Household box - £5.00
  • Fruit & veg bag - £6.50
  • Dairy bag - £5.50
  • Food box with meat (includes contents of fruit & veg and dairy bags) - £30.00
  • Food box for vegetarians (includes contents of fruit & veg and dairy bags) - £30.00

If you need prescriptions collected and delivered and do not have a support network to help you:

We will collect prescriptions for people who are self-isolating or ‘shielded’ and deliver free of charge.

If you're in extreme hardship:

Please call us or complete the form at the bottom of the following webpage: Emergency assistance fund

We will assess your circumstances and decide on the most appropriate options to support you. These will include:

  • Food vouchers or boxes
  • Gas and electricity top-ups (not including British Gas)
  • Signpost you to local food banks
  • Refer you to Citizens Advice Swindon

If you have a concern and would like advice and support

Please call 01793 445500 from Monday to Friday, 9.00am to 5.00pm. You can request a call back from someone who can talk to you about how to stay well and active at home.  

If you’re unable to call, please email customerservices@swindon.gov.uk.

Please read the privacy notice before you call, as will ask you for personal information.

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