To enable Swindon Borough Council's Customer Services Department to deliver the best possible standards of service to customers, a Charter of Service Standards has been developed.

The Charter states that:

• All customers will receive a pleasant and courteous service at all times
• We will provide an efficient and effective service to meet the needs of all customers
• All our staff will identify themselves by badge or by name
• Customers will receive the right information first time... every time
• We will continually work towards the delivery of services that are easily accessible to all sections of the community

Furthermore, we will aim to:

• Attend to all our customers within five minutes of visiting Customer Services
• Use all comments and complaints to help identify areas where we need to improve our service and the steps we need to take to realise those improvements