Our Commitment

We are committed to giving an equal service to all.

To enable us to do this we ask you to tell us your age, gender, ethnic origin, and whether or not you have a disability. If you are completing a comments form (including the online comments form), these questions are on the form. If you have written to us by letter or sent an e-mail you may be contacted by Customer Services for this information.

The information you give us is confidential, we use it to check that we treat all groups of people fairly and we do not discriminate against you.

If you feel that you have received a different level of service because of discrimination, please make this clear in your complaint. We will make sure we look into this for you.