How is the money paid to me?

How is the money paid to me every month?

When the Care Manager/Social Worker calls to see you about Direct Payments they will bring a letter for you to take to the bank. You have to open a separate bank account with a chequebook. When the RHC support worker visits, they will also bring a form for you to complete giving the Council your Direct Payments bank account details so that we can make the Direct Payment straight into your account.
The council pays the money into the account automatically, every month, and you pay your contribution (if you have been assessed as having to make one) into the same bank account. You then use your chequebook to pay your Care Agency, Personal Assistant, or other care provider. You will need to provide us with a copy of your monthly Direct Payments bank statement. This can either be a photocopy or you can request that your bank send a duplicate statement.

Do I need to sign anything to have a Direct Payment?

YES When the Finance Officer comes out to visit you during the setting up process, they will bring a Letter of Agreement for you to sign. This is to make sure that you understand what you are taking on, the responsibilities you have and your agreement to the terms and conditions of receiving a Direct Payment. The Finance Officer will explain everything fully when they visit.

What if I don’t get along with Direct Payments for my care?

If you find that Direct Payments is not really suited to you, contact your Care Manager or Care Line about ending the scheme. We will then arrange for you to have your Community Care services provided using a Direct Service instead.