In the first instance you should contact the inspector and ask for an explanation of the score and the reasons why the inspector has given you the star rating. The inspector will also advise you what you need to do to improve your rating in time for the next inspection.
If, after this initial discussion, you still cannot agree, you should contact their line manager, whose details can be found on the Inspection Report form that you sign at the end of the visit/inspection.
After contacting the line manager, if you still feel you have been unfairly treated, you have the option of following the Council's Complaints Procedure. You will need to submit your complaint by either of the following means:
Once your complaint has been submitted to us you should receive a response within two working days and we aim to resolve your request within ten working days.
If your complaint is upheld you will receive written confirmation and your star rating will be revised as soon as possible.
If your complaint is not upheld you will receive a written explanation.
If you are starting a new business, or have recently taken over an existing business, you should notify Swindon Borough Council as soon as possible. Any existing star rating will be suspended until an inspection can be arranged (please see Food Safety for more details).
All food business operators have a right to reply to a star rating posted on our website. All replies will be moderated by an appointed person within the Council before being posted on the website. Comments that could be posted may include what remedial work has been carried out since the inspection, to improve the star rating at the next inspection.
Accessibility Guideline Notes
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