Customer comments are an opportunity for us to learn and improve our services to our customers. We are committed to customer satisfaction and will review comments that have wider implications for service users.
Our Aim
Is to resolve customer complaints in a timely, coordinated way to ensure that the customer experience is improved.
Procedure
New guidelines came into force on 1st April 2009. Based on these guidelines, Making Experiences Count, the new process involves a coordinated response to complaints from:
It would be helpful if you could fill in the Consent Form to Share Information about your complaint with other relevant organisations. This will help to speed up the process.
This form is attached below as a downloadable pdf document:
Consent Form to Share Information
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