The Emergency Duty Service is an out-of-office-hours service for social work emergencies throughout Swindon at night, weekends and bank holidays.

Tel: 01793 436699

What do We do?

We provide an emergency social work service for Swindon outside office hours, at night, weekends and bank holidays.

We are here to help with urgent individual or family problems that require immediate social work attention.

What Sort of Problems?

• Children in need of protection
• Immediate concerns about children
• Acute mental health problems
• Older people at risk
• Immediate concerns about a person with a learning or physical disability

Where difficulties about housing and money matters arise we can put you in touch with other agencies that may be able to help.

Who Can Phone Us?

Anyone can phone us: individuals or their families, friends or carers, and staff working for statutory or voluntary agencies.

What Happens Next?

The Emergency Duty Service is staffed by senior social workers who are experienced at working with crisis situations. If the worker is busy, leave a message and they will call you back as soon as possible.

We can give information and advice over the phone to help you through a crisis. If we think that you need to contact another organisation, we will help you get in touch with them. We regularly liaise with our daytime colleagues and often receive information from them about social work plans. We will also pass information to them for further action if it is needed.

We try to help you sort things out over the phone. However, if a visit is necessary we will do our best to offer this service.

When Can You Contact Us?

You can telephone the Emergency Duty Service on 01793 436699 during the following times:

Weekdays

4.40pm-8.40am

Weekends

Friday 4.00pm to Monday 9.00am

Bank Holidays

24 Hours

In Normal Office Hours

(Monday to Thursday 8.30am-5.00pm and Friday 8.30am-4.00pm) for any enquires concerning older adults, their relatives and informal carers:
Tel: Freephone 0800 0856666

Children and Families Referral and Assessment Team:
Tel: 01793 466903

Mental Health:
Tel: 01793 836800

Adults with Learning Difficulties:
Tel: 01793 466724

Tell Us What You Think

If you were satisfied with the service you received please let us know. It also helps us to know if you were not satisfied or have suggestions about how we can improve the service.

Further Information/Contact

You can phone us (see above for details) or write to:

The Manager
Emergency Duty Service
Swindon Borough Council
Clarence House
Civic Offices
Euclid Street
Swindon
SN1 2JH

Your Views

We would welcome your comments. If you would like to give us your thoughts and ideas about this leaflet or other Social Services publication please contact:

Customer Liaison Officer

Tel: 01793 463496
E-mail: yourcommentscount@swindon.gov.uk

Printed Leaflet

The information contained in this web page is also available in a printed leaflet. If you would like copies of this leaflet, or the same information in another format, please contact:

Customer Services
Tel: 01793 463725