Description of Service

Maintenance and repair of damaged, out-of-action or vandalised lifts within car parks.

Service Levels

If a lift has been damaged in a way that makes it potentially dangerous, it is sometimes necessary to have it temporarily de-commissioned and taken out-of-service while replacement parts are ordered and supplied. We use specialist, external suppliers for the maintenance and repair of all lifts; as such we are unable to be specific about the timescales involved. We do, however, closely monitor all outstanding maintenance and repair work to ensure it is expedited as quickly as possible.

How to Report a Problem

You can report a problem to us in a number of ways:

• Use our online reporting facility. To use this, please follow the link to Problem Reporting – Car Park Lifts

• By telephone to the StreetSmart Team at the Swindon Direct Contact Centre on 01793 445501. For details of the Contact Centre opening hours, please visit the Swindon Direct web page.

• In person, by visiting the Swindon Direct One-stop-shop. For details of the address and opening hours, please visit the Swindon Direct web page.