Description of Service

Maintenance and repair of damaged, missing or vandalised:

• Pay and display machines
• Pay on foot machines
• Entry and exit barriers

Service Levels

If equipment has been damaged in a way that makes it impossible to fix at the time, it is sometimes necessary to have it temporarily taken out-of-action, while a replacement item is ordered and supplied. As we use an external supplier for the provision of spare parts, we cannot be specific about the timescale for replacement or repair. We do, however, closely monitor all outstanding maintenance and repair work to ensure it is expedited as quickly as possible.

How to Report a Problem

You can report a problem to us in a number of ways:

• Use our online reporting facility. To use this, please follow the link to Problem Reporting – Car Park Equipment

• By telephone to the StreetSmart Team at the Swindon Direct Contact Centre on 01793 445501. For details of the Contact Centre opening hours, please visit the Swindon Direct web page.

• In person, by visiting the Swindon Direct One-stop-shop. For details of the address and opening hours, please visit the Swindon Direct web page.