Complaints and Feedback

We aim to provide high quality services to everyone that lives, works and visits the Borough of Swindon.

We genuinely believe that your views are important, and we need you to tell us when a service is failing or something is not right. We will do our best to put things right and prevent them happening again.

Equally, we would like to hear from you about services that are delivered well.

How to Send Us a Complaint, Compliment or Comment

Please complete our Customer Services Online Feedback Form.

We Welcome Your Suggestions

If you have an idea for an improvement or change to a service. Please see our Customer Suggestion Scheme for details.

Our Complaints Procedures and Policies

Please see Complaints, Compliments and Comments - Procedures and Policies.