If you had an appointment and you believe we have not called to carry out the repair on the appointed day or, if there was no appointment, the job has exceeded its due date, please let us know as soon as possible. You can do this in the same way as you report a repair:

By Letter

Please write to:

The Director
Swindon Services
Housing Maintenance
Waterside Park
Darby Close
Cheney Manor Industrial Estate
Swindon
SN2 2DW

By Telephone

You should telephone Swindon Direct on 01793 445503. The opening times are:

• Monday to Friday 8.00am-8.00pm
• Saturday 9.00am-1.00pm

Provide the details requested by the operator.

The Swindon Direct operator will ask some questions that are designed to assist with the identification of the problem and our initial response. Please wait for the operator to complete the process or they may not be able to record your request accurately.

In Person

You can call in at the Housing Reception Desk. This is located at the One Stop Shop.

Wat Tyler House East
Beckhampton Street
Swindon
SN1 2JH

The opening times of the reception desk are:

• Monday to Wednesday and Friday: 8.00am - 6.00pm
• Thursday, 8.00am - 8.00pm
• Saturday, 9.00am - 1.00pm

The receptionist will assist you with recording your repair, again please wait for the receptionist to complete the process or they may not be able to record your request accurately.

We will investigate your claim and advise you of the action we intend to take to complete the repair.

If we arrange another appointment or give you another due date and we fail to complete the work again you may be entitled to compensation.

The Right to Repair Regulations 1994 state that certain types of repair with a maximum value of £250 qualify for compensation if they are not completed within agreed timescales. Details of the repairs included in this regulation are sent with each acknowledgement card.

If you believe your repair qualifies, please write to:

Janina Tomlin
Technical Support Officer
Swindon Borough Council
Housing (Landlord Services - Repairs)
Wat Tyler East (3rd Floor)
Euclid Street
Swindon
SN1 2JH

You will be sent a claim form that must be completed and returned.

Your claim will be investigated and when the work has been completed you will be advised, in writing, of our decision.

No claims for compensation for failure to complete work will be considered unless a claim form is requested, completed and returned.