If the standard of a repair or service is unacceptable in any way, please let us know as soon as possible after the repair was done or the service delivered.

You can do this by contacting us using any of the methods mentioned or by using the council's customer comments procedure.

We will respond with a written reply within ten working days.

If your comments are about the standard of repair, we will arrange for our quality control inspector to visit and check out the work done and, if necessary, arrange for any problems to be rectified.

If your comment is about the standard of service from the Call Centre, the operative or inspector that called, or the way in which an enquiry was dealt with, we will arrange for the service area manager to investigate.

The manager will write to you explaining what action has been taken to correct the failure, or to explain our position on the matter.

If you are not satisfied with the response you receive, you can request that the Director of Swindon Services investigates the matter.