You may report repairs that are required to be made by any of the following methods:

• On this website
• By letter
• By telephone
• In person
• By e-mail

To Report a Repair by Letter

Send your letter to:

The Director
Swindon Services
Housing Maintenance
Waterside Park
Darby Close
Cheney Manor Industrial Estate
Swindon
SN2 2DW

The letter must include:

• The address of the property where the repair is required
• Your name
• Your address (if different from the property to be repaired)
• Contact telephone numbers
• The nature of the fault, eg no hot water
• Information about the item or appliance you are reporting, eg gas wall-mounted boiler
• Access arrangements to the property

We will advise you in writing of the arrangements we have made.

To Report a Repair by Telephone

You should telephone Swindon Direct on 01793 445503. The opening times are:

• Monday to Friday 8.00am-8.00pm
• Saturday 9.00am-1.00pm

Provide the details requested by the operator.

The Swindon Direct operator will ask some questions that are designed to assist with the identification of the problem and our initial response. Please wait for the operator to complete the process or they may not be able to record your request accurately.

To Report a Repair in Person

You can call in at the Housing Reception Desk. This is located at the One Stop Shop.

Wat Tyler House East
Beckhampton Street
Swindon
SN1 2JH

The opening times of the reception desk are:

• Monday to Wednesday and Friday: 8.00am - 6.00pm
• Thursday, 8.00am - 8.00pm
• Saturday, 9.00am - 1.00pm

The receptionist will assist you with recording your repair, again please wait for the receptionist to complete the process or they may not be able to record your request accurately.

To Report a Repair by E-mail

Send your email to houserepair@swindon.gov.uk

The e-mail must include

• The address of the property that needs repairing
• Your name
• Your address, if this is not the property that needs to be repaired
• Your phone numbers
• The fault that needs repairing
• ·Details of when we would be able to get into the property

We will let you know that we have received your request by the end of the next working day.  We will also give you details of any arrangements we have made to carry out your request.

To Report a Repair Online

Follow the link to report a Fault or Repair on this website

Appointments

When you first report a repair to us we aim to make an appointment for either a tradesman or building inspector to visit. The appointment will be for a mutually acceptable day.

We will send you an acknowledgement card to confirm the details, irrespective of the reporting method. Please be aware that the card could arrive after the appointment.

If you want to change or cancel the appointment please try to contact us at least 24 hours before it is due.

When an appointment is made, it is important that a responsible adult is available to allow our operative access.

If you are not in or the only person at home is a juvenile the operative may not be able to carry out his work and the job will be cancelled. The operative will leave a cancellation notice and you will be required to report the repair again if you still want it done.