The council treats rent arrears very seriously. While every consideration is given to people who are having genuine difficulty our first priority is to collect the rent we are owed so we can provide the services you need.

The council views evictions as a last resort and would rather help tenants to keep their homes; however there is a statutory duty to collect all rent due. This means that when all else fails we will evict tenants who have not paid their rent. If you are evicted for rent arrears, the council will not have a duty to re-house you, even if you have a family, unless there are mitigating circumstances.

What happens if you get into rent arrears?

If you are having problems paying your rent you must contact your Neighbourhood Housing Officer straight away by clicking here.

You will be able to discuss your rent payments and will receive advice.  Your Neighbourhood Housing Officer will try to help you find a way to solve the problem. Please remember it is your responsibility to keep your rent account up to date.

If you have an enquiry in relation to Housing Benefit  – phone 0845 8500 962 (charged at local rate).

Rent arrears may prevent a transfer, mutual exchange or right to buy application and major improvements to your home such as a new bathroom or kitchen.

If the Council takes legal proceedings against you to recover your rent payments you may be liable for Court costs. If recovery proceedings result in a County Court Judgement against your name it will affect your ability to get credit or a loan.

If you are having difficulty paying your rent or you think you will get into difficulty, get in touch with your Neighbourhood Housing Officer as soon as possible by clicking here. He or she will be able to give you help and also refer you to a debt advice service.

For confidential financial advice contact the following:

Parks Advice Point
50 Cavendish Square
Park North
Swindon
SN3 2LR
Phone: 01793 487934

Citizens Advice Bureau
Faringdon House
1 Faringdon Road
Swindon
SN1 AR
Phone: 0845 050 5155

Millen Advice Point
55 Manchester Road
Swindon
SN1 2AQ
Phone: 01793 612345

Wiltshire Law Centre
Temple House
115-118 Commercial Road
Swindon
SN1 5PL
Phone: 01793 486926

Further information can be dowloaded: Paying your rent leaflet