Housing is committed to providing you with the best possible service.

When you contact us we will do our best to:

• treat you politely and with respect;
• deal with your enquiry promptly, efficiently and effectively; and
• provide honest, accurate advice and information.

As your landlord, we will:

• maintain your property to the necessary standard;
• provide an efficient and effective housing management service;
• continue to encourage tenants to get involved in managing their homes; and
• make sure you are treated fairly and equally, and that everybody has equal access to the services we offer.

We have designed this handbook to give you information about what it means to be our tenant, including your rights and responsibilities and our rights and responsibilities.

Along with your tenancy agreement, the handbook will help you answer questions you may have about your tenancy and your home. It also has details of who to contact for information and advice.