Each area or estate has one or two staff responsible for estate management issues. These staff are called Neighbourhood Housing Officers and you will need to contact them about the following enquiries:

• Rent collection and problems with rent payments
• Antisocial behaviour. The Antisocial Behaviour Policy is available to download.
• Changing tenancy details, Application for Joint Tenancy, Final Termination of Council Tenancy
• General enquiries about your tenancy

How to Contact Housing

By Telephone - 01793 445503

Telephone lines open 8am-8pm, Monday-Friday, and 9am-1pm on Saturdays. If he or she is not in the office when you call, then someone will answer and either take a message or help with your enquiry.

See: Neighbourhood Housing Officers' Telephone Numbers

By E-mail - housing@swindon.gov.uk

Appointments

You can call into the Council's One Stop Shop reception, on Princes Street/Beckhampton Street, and see a duty officer. Opening hours are Monday, Tuesday, Wednesday and Friday 8am-6pm, Thursday: 8am-8pm; and Saturday: 9am-1pm. Alternatively you can make an appointment over the telephone for staff to visit you in your home.

By Letter

You can write to us at:

Housing
Swindon Borough Council
Civic Offices
Swindon
SN1 2JH

The council has a target of replying to all letters within ten working days.

Ending a Tenancy After a Bereavement

This leaflet advises you on what to do if a relative or friend of yours has died and the tenancy is no longer required:

Ending a Tenancy After a Bereavement.pdf (63kb)

Application Form

The following forms are available as a downloadable PDF document:

Application For Joint Tenancy

Final Termination of Council Tenancy.pdf (21Kb)