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General Enquiries:
Swindon Borough Council
Civic Offices
Euclid Street
Swindon
SN1 2JH

Tel: 01793 463000

Minicom: 01793 436659

E-mail: customerservices
@swindon.gov.uk

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Customer Charter

Swindon Direct, passionate about service To enable Swindon Direct to deliver the best possible service to our customers, we have developed a charter of service standards.

Our Charter States That:

All customers will receive a pleasant and courteous service at all times
We will provide an efficient and effective service to meet the needs of all our customers
All our staff will identify themselves by badge or by name
Customers will receive the right information first time, every time
We are continually working towards delivery of services that are easily accessible to all sections of the community

We Will Aim:

To attend to 80% of our customers within 10 minutes of visiting Swindon Direct
To answer 80% of telephone enquiries within 20 seconds
To achieve national accreditation in Customer Service by the end of 2008, to give you, our customer, a continually higher standard of service
All comments and complaints will be used to help improve the quality of our services

Printable Version

The charter is available as a downloadable pdf file:

Customer Charter (478Kb)

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