On this page: Information about the different methods of paying your council tax.
Payment can be made by any of the following means:
Direct Debit via a Bank or Building Society
Direct Debit is Swindon Borough Council's preferred method of payment. Direct Debit is an automated method of paying your bills. Swindon Borough Council will arrange for your bank or building society to transfer your payments directly to Swindon Borough Council.
Why change to Direct Debit?
There are a number of good reasons to use the Direct Debit payment method:
It gives you the choice of when you want to pay ie: the 1st, 5th, 15th, 21st or 27th of each month
It's a more convenient way to pay
It helps you budget for the future
It saves you money on postage and stationery
It avoids travelling expenses and queuing
You do not have to complete a new form every year, unless you change bank or building society or move house
You will be notified at least ten working days before an amount is debited
You can cancel a Direct Debit at any time
All payments are governed by the Direct Debit guarantee
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
If there are any changes to the amount, date or frequency of your Direct Debit Swindon Borough Council will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Swindon Borough Council to collect a payment, confirmation of the amount and date will be given to you at the time of the request
If an error is made in the payment of your Direct Debit, by Swindon Borough Council or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society
If you receive a refund you are not entitled to, you must pay it back when Swindon Borough Council asks you to
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
If you currently pay by any other method and wish to change to Direct Debit, you must complete a Direct Debit instruction and return it to Swindon Borough Council's Council Tax Section.
The Council Tax Direct Debit mandate form is available as a downloadable pdf file:
Council Tax Direct Debit Mandate (82Kb)
Instructions covering completion of the form and where to send it are shown on the actual form.
To obtain copies of the paper version, please contact us.
In order to pay your council tax online you will need to know your Council Tax Account Number. This can be found on the top right of your council tax bill.
To enter the secure payments area to make an online council tax payment please follow the link below. This will open in a new browser window.
Make a Council Tax Payment Online
Call the Council’s automated payments line on 0845 603 5058, which is available 24 hours a day, seven days a week.
Payments can only be made by debit card.
Please send your payment to:
Revenues and Benefits
Swindon Borough Council
Please write your account number on the reverse of your cheque. Cheques should be made payable to ‘Swindon Borough Council’. (Please do not send cash through the post.) Receipts will only be issued if requested.