Customer Services

On this page: Information about how to contact or visit Swindon Direct, the customer services function of Swindon Borough Council.  

Contact Swindon Direct (Customer Services)

E-mail

E-mail: customerservices@swindon.gov.uk

Telephone Contact Centre

• StreetSmart enquiries: 01793 445501
• Housing enquires: 01793 445503
• Car parking: 01793 445506
• Housing Benefit and Council Tax Benefit helpline: 0345 3022316
• All other enquiries: 01793 445500

Contact Centre Opening Hours

• Monday to Friday: 9.00am-5.00pm
• Saturday and Sunday: closed

Out-of-hours Phone Numbers

The following emergency services are available outside of normal working hours.

• Housing Services: 01793 695851
• Social Services: 01793 436699
• Homeline: 01793 616427
• Any other emergencies (includes reporting stray animals): 01793 466453

One-stop-shop (Drop-in)

Customers wishing to call in person should go to the One-stop-shop reception desk at Wat Tyler House, Swindon. The entrance is located in Beckhampton Street.

One-stop-shop Opening Times

• Monday to Friday: 9.00am-5.00pm
• Saturday and Sunday: closed

Map

For further details, please see the Getting to the Civic Campus Guide which is available as a downloadable PDF (2Mb).

Postal Address

Customer Services
Swindon Borough Council
Civic Offices
Euclid Street
Swindon
SN1 2JH

Complaints, Compliments and Comments

We welcome comments from our customers.

• For details of the complaints and feedback process, please see the Complaints and Feedback webpage.
• For details of the council's policy for handling complaints, please see the Customer Feedback Policy.